Eligibility, instructions, and refund information
Last updated: 28 August 2026
This Returns Policy applies to purchases made from Fresh Juice Blender through freshjuiceblender.co.nz. It sits alongside the consumer rights you already have where you live — see Your statutory rights below.
You may return an item for change of mind within 14 days of receiving your order. To be eligible, the item must be unused, in its original condition, and in its original packaging with all accessories included. Contact us before sending anything back so we can confirm eligibility and give you the return address.
You are responsible for return postage on a change-of-mind return. We recommend a tracked service, because we cannot refund an item that does not reach us. This does not limit rights that cannot be excluded under applicable consumer law.
If your product is faulty, damaged in transit, or not as described, contact us as soon as possible at [email protected] with your order number (for example, FJB-…) and photos if helpful. We will put it right with a repair, replacement, or refund, and we cover the cost of returning a faulty, damaged, or misdescribed item.
Once we receive and inspect an eligible returned item, we will notify you of the outcome. Approved refunds are submitted to the original payment method. The time for funds to appear depends on the payment provider and your bank or card issuer.
For hygiene and safety reasons, we may not accept returns of items that have been used in a way that renders them unsuitable for resale, unless they are faulty. Any specific exclusions will be stated on the product page where applicable.
Any manufacturer warranty provided with your product is in addition to your statutory rights, not instead of them. Retain your order confirmation as proof of purchase.
Nothing in this policy limits or excludes the consumer rights you have under the law of the country you live in — for example the Consumer Rights Act 2015 in the United Kingdom, or the Australian Consumer Law in Australia. Where those rights give you more than this policy does, those rights apply.
Returns and warranty enquiries: [email protected].
